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FAQs
Welcome to the FindSkateboard LLC (“Company”) website! To ensure a smooth shopping experience, we have prepared the following FAQs to answer common questions and concerns you may have.
- Frequently Asked Questions and Answers
Q1: How do I purchase skateboard products?
A: You can browse our website and select the skateboard products you are interested in. Once you have selected them, click “Add to Cart” and follow the prompts to complete the checkout process.
Q2: How long does it take for my order to be processed?
A: Generally, orders are shipped within 1-3 business days. You will receive a shipping notification email after your order is confirmed.
Q3: How do I track my order?
A: Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order on the courier’s website.
Q4: Can I modify or cancel my order?
A: If your order has not yet been processed, you can contact customer support to modify or cancel it. Once your order has been shipped, we cannot modify or cancel it.
Q5: How do I request a return or exchange?
A: Please refer to our Return and Exchange Policy. You can request a return or exchange within 30 days of receiving your item. Please contact us by email or phone to initiate the request process.
- Payment and Shipping
Q6: What payment methods can I use?
A: We accept major credit cards (such as Visa, MasterCard, and American Express), PayPal, and other payment methods.
Q7: Where do you ship?
A: We primarily ship within the United States. If you are purchasing outside the United States, please contact Customer Support for more information.
- Product Information
Q8: Is the product information accurate?
A: We strive to provide accurate product descriptions and images, but actual product color and style may vary depending on the device you display them on. If you have any questions about your product, please feel free to contact us.
Q9: Do you offer a product warranty?
A: Our skateboard products are covered by a manufacturer’s warranty. Specific warranty terms can be found on each product page or by contacting Customer Support for more information.
- Customer Support
Q10: How can I contact Customer Support?
A: You can contact us via the following methods:
Email: carlosavecillas@findskateboard.online
Phone: (813) 692-0293 - Other Questions
If you do not find the answer to your question in these Terms and Conditions, or if you have any other questions, please feel free to contact us. Our customer service team will be happy to assist you.
Disclaimer
These Terms and Conditions are for reference only. Specific services and policies are subject to change, and the latest information on the website will prevail.
Thank you for choosing FindSkateboard LLC! We look forward to providing you with a great shopping experience!